Of Course

Remember the brand new (okay, it's a 2003) Jeep we bought two weeks ago? Well unfortunately we never tried out the passenger side heater before we bought it and (of course) it only blows cold, air-conditioned air. So we were told to bring it in on Thursday at 8:00am. Luckily the Husband was gracious enough to leave me half-asleep on the couch watching the last few weeks of Katie Curic's run on the Today show and took in the Jeep himself. By 3:45 that afternoon we hadn't heard anything from the service department so the Husband gave them a call. He was told they were JUST then looking into the problem. He requested that they call us before they closed that night just to let us know what was going on.

Think they called?

Of course note.

They did, however, call us around 9:00A.M. today and told us the problem wasn't covered in our extended warranty (of course!) and the cost for repairs and service would be around $1100. WE JUST BOUGHT THIS CAR! The Husband politely hung up and we headed over to pick up the car. When we got there, we talked to someone in the sales department and told them how unimpressed we were with the customer service in the parts department. He immediately apologized for their behavior and left us to go "deal with it." He came back and asked us if cutting the cost of the repairs in half would make up for the poor service before and make us happy. Our response? "Of course!"